The Period Metal Window Company Ltd; Crittall Windows Replacement; Thermally Efficient Aluminium Windows; Secondary Glazing; Crittall Replacement Windows; Metal Replacment Windows;

What you should expect

Quotation > Project Tracking

The high standard of service you should expect

After you have made contact to us via e-mail or telephone, you will then be contacted by telephone by one of the team who will find out as much as possible about your requirements and answer any questions that you might have.

We will offer to give you a written estimate, so you can evaluate the task prior to any visit. If the estimate meets your expectations we will then arrange an appointment to come and see you and your home. This will be arranged for a convenient time for you and can be daytime or evening.

When we visits we will be able to answer any of your questions and will discuss your window and door requirements. We will normally have samples for you to see. We will then take any measurements that he needs and note your specific requirements.

Within a few days we will send you a fixed price quotation. It is normal that the consultant will telephone once to ensure that you have received the quotation and to ensure any queries that you have are answered.

We do not believe in the hard sell approach taken by many companies – we will not bombard you with telephone calls to try to ‘close the sale’. We will respect your privacy to make up your own mind in your own time. However, please do feel free to call us should you have any questions.

It is testament to the service that we provide and the products that we offer, that our existing customers are willing to recommend our services. Once you are happy with the quotation and would like us to carry on with the work, just contact us and we will get the paperwork in place.

Once the terms have been agreed, one of our surveyors will visit your house to confirm all the manufacturing sizes. He will also carry out a logistical exercise noting where protective sheeting is required for example paved areas, lawns, plants or a conservatory roof. He will note access paths to the windows and doors being replaced and whether ladders, towers or scaffolding is required in accordance with the Health and Safety at Works Act. Finally, he will record all finishings required to leave the new products looking their best.

Once your house has been surveyed and all the window and door sizes confirmed by the surveyor then the order is forwarded for manufacture.

Our installers will then come to your property with all the necessary equipment, remove the existing and install the new replacements. As in all instances craftsmanship and attention to detail are critical.

Our track record and reputation is outstanding and we are proud to rank amongst the very best in the industry. All jobs are left in spotless condition inside and out, and all work is covered by our insurance backed guarantees.